At iHerbLLC, customer satisfaction is important to us. If you are not fully satisfied with your order, please contact us so we can help resolve the issue.

Return Eligibility

Products may be returned within 14 days of delivery if they are unused, unopened, sealed, and in their original packaging.

For health, wellness, supplement, skincare, and personal care products, we cannot accept returns of opened or used items due to hygiene and safety reasons.

Non-Returnable Items

We do not accept returns for:

• Opened or used supplements
• Opened skincare, hair care, or personal care products
• Items with broken seals
• Final sale or clearance items
• Products damaged due to misuse
• Items returned without approval

Damaged, Wrong, or Missing Items

If you receive a damaged, incorrect, or missing item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

If the issue is confirmed, we will offer a replacement, refund, or suitable solution.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact

For return requests, please contact us:

Email: Info@iherbllc.com
Phone: +1 9177352239
Address: 1200 E Sayles Drive, Palatine Illinoise, United States, 60074